Homeowners
自始至終 卓越不凡
家,作為每個人的避風港,既提供了舒適的環境,又有着實用的功能。這是我們在建造每一個新項目時努力達成的目標。您關注的細節,我們也一樣關注。我們打理每一個角落,利用每一平方英呎,為的是讓您能在您美麗的新家獲得最佳體驗。
业主服务团队
Richard Atherley
Warranty Supervisor
British Columbia Region
Bill Atherley
Senior Warranty Supervisor
British Columbia Region
Brett Bosco
Technical Services Coordinator
British Columbia Region
Andy Digby
VP Customer Service
California Region
Mike Banuelos
Customer Service
California Region
Aaron Burciaga
Customer Service Representative
California Region
Gerry De Luna
Customer Service Respresentative
California Region
Eric Mosvold
Homeowner Care Field Supervisor
Washington Region
Rafik Yeghiazaryan
Warranty Supervisor
Texas Region
Trey Jackson
Marketing and Homeowner Care Coordinator
Texas Region
我们的口碑
“因為看不到實物,所以購買樓花可能會有些緊張。但是当我第一次踏入新家时,我覺得很棒:家裏正如当初购买时所介绍一样,用料精美。当我遇到任何问题的时候,业主服务团队也会及时帮忙。”
“当我们一走进新屋,马上就感觉到这就是我們理想的住宅,精心设计。”
“Intracorp定期給我們更新關於項目的最新资讯。销售Monica很棒,她详细地解说建造过程,另外在新屋驗收时,她一一介绍了每個要點,我才不会错过任何需要檢查的地方。”
常見問題
業主服務團隊及常見問題
保修服務能夠預約在什麽時間段呢?
取決於您所在的地區,可以確保的服務時間通常為週一至週五上午7點至下午5點之間(法定假期除外),以及每個月第二個週六的上午7點到下午3點。
您只需填寫一份服務申請表。一旦我們收到您的申請,我們會與您聯絡並安排服務時間。
為了更好地安排上門服務的團隊,請提前至少24小時預約。
INTRACORP提供房屋內日常維護?
我們的業主服務團隊的服務項目不包含日常維護或由業主個人原因引起的問題,例如燈泡更換、熱水爐重新點火、由個人使用不當引起的損壞及房屋的正常損耗。
什麽情況屬於房屋缺陷?
詳情請登録Intracorp在綫業主賬號進行查詢。交房時給業主的新房說明書當中也有詳細信息。
房屋保修的期限是多久?
為期 12 個月和 24 個月的保修服務期由交房開始計算。
12 個月保修涵蓋了由於施工質量與材料問題引起的缺陷, 例如綫路底座、電器及石膏板等。
24 個月保修涵蓋了機械及電氣系統,例如水電氣、下水管道、供暖、空氣循環等系統。
瞭解并熟悉這些信息并根據業主指南來對房屋盡心維護保養是非常重要的。業主指南可以在Intracorp在綫業主賬號內找到。長遠來看,悉心維護您的新房對於房屋保值也很有益處。
大樓維護和管理應該聯繫誰呢?
有關大樓日常運作的問題,包括但不限於垃圾收集、額外電子鑰匙、清洗窗戶、電梯運作和園景等問題,請與您的物業經理聯絡。
如何找到有關物業室內裝修的資料?
請查看您的業主指南手冊中 產品目録“Product Index”一欄,或者登陸在綫業主賬號查看“My Home”一欄。
WHERE CAN I FIND THE INFORMATION ON THE INTERIOR FINISHES FOR MY HOME?
Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.
WHO SHOULD I CONTACT REGARDING BUILDING MAINTENANCE AND OPERATION?
Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.
HOW DO I MAKE A RQUEST FOR WARRANTY SERVICE?
Login to your homeowner portal by clicking the link on this page above and simply complete the form for a new warranty claim.
DURING WHAT HOURS CAN I SCHEDULE A SERVICE APPOINTMENT?
Warrantable repairs are generally scheduled Monday – Friday between 7:00am – 5:00pm
DO INTRACORP PERSONNEL ASSIST HOMEOWNER WITH MAINTENANCE?
No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.
WHAT CONSTITUTES A DEFICIENCY?
Please refer to your new home warranty which is included in your purchase and sale agreement for detailed information about warranty coverage for each aspect of your home.
WHERE CAN I FIND THE INFORMATION ON THE INTERIOR FINISHES FOR MY HOME?
This can be found within your purchase and sale agreement in an attachment entitled “Interior Finish Materials and Product Specifications.”
WHEN DOES MY WARRANTY COVERAGE EXPIRE?
Your Builder’s Warranty extends for one year from the closing date on your home.
WHAT TO DO IN AN EMERGENCY
In case of an emergency you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves.
WHO DO I CONTACT FOR SCHEDULING SERVICE?
You may submit a service request by emailing us at service.sc@45.76.245.195
Or contact:
Customer Service Department
895 Dove Street, Suite 400
Newport Beach, CA 92660
Phone: (949) 757 – 8478
Fax: (949) 955 – 2380
DO I HAVE TO BE HOME TO OBTAIN SERVICE?
We prefer that you or designated person are home during warranty work. Only under special request by the homeowner can we make arrangements to work in your home when you are not present.
CAN I SCHEDULE DIRECTLY WITH THE SUB-CONTRACTOR?
Yes, you can schedule directly to certain subs who have a dedicated service line. Please discuss with your Homeowner Care representative.
WILL MY HOME STILL BE COVERED BY WARRANTY IF I SELL MY HOME?
Yes, your home will be covered by the 12 month limited warranty if you sell your home. Please note that some manufacturers warranties may be voided.
Who should I contact regarding building maintenance and operation?
Please contact your 44 East Ave Property Management office at 44eastconcierge@worthross.com or 512-768-5544.
What if I have an emergency?
In case of an emergency, you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves in your home. Your 24/7 concierge staff is available to assist with non-life-threatening emergencies.
Who should I contact for warranty service during my 1-year limited warranty period?
Warranty service requests should be submitted through your DwellingLive account. If you need assistance with login or password, please contact HomeownerCareTX@intracorphomes.com
What constitutes a deficiency?
Please refer to your limited warranty addendum which is included in your Agreement of Sale and Purchase for detailed information about warranty coverage for your home.
Where can I find information on my interior finishes, appliances, and other components in my home?
Your DwellingLive account contains useful information including paint colors, maintenance tips, troubleshooting and operation of the components in your home.
Do Intracorp personnel or Homeowner Association staff assist Homeowners with maintenance?
No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.
What if I have other questions?
Please contact us at HomeownerCareTX@intracorphomes.com. We are here to help!