Homeowners

取決於您所在的地區，可以確保的服務時間通常為週一至週五上午7點至下午5點之間（法定假期除外），以及每個月第二個週六的上午7點到下午3點。

您只需填寫一份服務申請表。一旦我們收到您的申請，我們會與您聯絡並安排服務時間。

為了更好地安排上門服務的團隊，請提前至少24小時預約。

我們的業主服務團隊的服務項目不包含日常維護或由業主個人原因引起的問題，例如燈泡更換、熱水爐重新點火、由個人使用不當引起的損壞及房屋的正常損耗。

詳情請登録Intracorp在綫業主賬號進行查詢。交房時給業主的新房說明書當中也有詳細信息。

為期 12 個月和 24 個月的保修服務期由交房開始計算。

12 個月保修涵蓋了由於施工質量與材料問題引起的缺陷， 例如綫路底座、電器及石膏板等。

24 個月保修涵蓋了機械及電氣系統，例如水電氣、下水管道、供暖、空氣循環等系統。

瞭解并熟悉這些信息并根據業主指南來對房屋盡心維護保養是非常重要的。業主指南可以在Intracorp在綫業主賬號內找到。長遠來看，悉心維護您的新房對於房屋保值也很有益處。

有關大樓日常運作的問題，包括但不限於垃圾收集、額外電子鑰匙、清洗窗戶、電梯運作和園景等問題，請與您的物業經理聯絡。

請查看您的業主指南手冊中 產品目録“Product Index”一欄，或者登陸在綫業主賬號查看“My Home”一欄。

Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

Login to your homeowner portal by clicking the link on this page above and simply complete the form for a new warranty claim.

Warrantable repairs are generally scheduled Monday – Friday between 7:00am – 5:00pm

No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.

Please refer to your new home warranty which is included in your purchase and sale agreement for detailed information about warranty coverage for each aspect of your home.

This can be found within your purchase and sale agreement in an attachment entitled “Interior Finish Materials and Product Specifications.”

Your Builder’s Warranty extends for one year from the closing date on your home.

In case of an emergency you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves.

You may submit a service request by emailing us at service.sc@45.76.245.195
Or contact:
Customer Service Department
895 Dove Street, Suite 400
Newport Beach, CA 92660
Phone: (949) 757 – 8478
Fax: (949) 955 – 2380

We prefer that you or designated person are home during warranty work. Only under special request by the homeowner can we make arrangements to work in your home when you are not present.

Yes, you can schedule directly to certain subs who have a dedicated service line. Please discuss with your Homeowner Care representative.

Yes, your home will be covered by the 12 month limited warranty if you sell your home. Please note that some manufacturers warranties may be voided.

Please contact your 44 East Ave Property Management office at 44eastconcierge@worthross.com or 512-768-5544.

In case of an emergency, you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves in your home. Your 24/7 concierge staff is available to assist with non-life-threatening emergencies.

Warranty service requests should be submitted through your DwellingLive account. If you need assistance with login or password, please contact HomeownerCareTX@intracorphomes.com

Please refer to your limited warranty addendum which is included in your Agreement of Sale and Purchase for detailed information about warranty coverage for your home.

Your DwellingLive account contains useful information including paint colors, maintenance tips, troubleshooting and operation of the components in your home.

No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.

Please contact us at HomeownerCareTX@intracorphomes.com. We are here to help!