Homeowners

Depending on your location, warranty service can usually be booked Monday to Friday (excluding statutory holidays) between 7AM and 5PM, as well as the second Saturday of each month between 7AM and 3PM.

You only need to fill in a service request form. Once received, we will contact you to book an appointment time.

Our Warranty Supervisors require at least 24 hours’ notice prior to the appointment.

The Homeowner Care Team does not handle regular maintenance items which are considered the responsibility of the homeowner, including items such as changing of light bulbs, lighting the pilot light, damage caused by Homeowners or normal wear and tear.

Please refer to your Online Homeowner Portal. The Homeowner Protection Office also provides detailed information on your New Home Warranty.

The 12-Month and 24-Month Warranties commence on the completion of the sale of the home.

The 12-Month Warranty covers any defects in materials and labour, including items such as, electrical fixtures, appliances and drywall.

The 24-Month Warranty covers the “delivery and distribution systems” – mechanical and electrical systems for delivery and distribution of gas, electricity, water, waste, heat and air within and throughout the home.

It is very important to familiarize yourself and follow the maintenance and care guidelines provided by the manufacturer, which can be found within your Online Homeowner Portal. Failure to perform the recommended maintenance could result in damages that will not be covered by your New Home Warranty provider. Proper care and maintenance is also important to preserve the long-term value of your new home.

Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

Login to your homeowner portal by clicking the link on this page above and simply complete the form for a new warranty claim.

Warrantable repairs are generally scheduled Monday – Friday between 7:00am – 5:00pm

No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.

Please refer to your new home warranty which is included in your purchase and sale agreement for detailed information about warranty coverage for each aspect of your home.

This can be found within your purchase and sale agreement in an attachment entitled “Interior Finish Materials and Product Specifications.”

Your Builder’s Warranty extends for one year from the closing date on your home.

In case of an emergency you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves.

You may submit a service request by emailing us at service.sc@45.76.245.195
Or contact:
Customer Service Department
895 Dove Street, Suite 400
Newport Beach, CA 92660
Phone: (949) 757 – 8478
Fax: (949) 955 – 2380

We prefer that you or designated person are home during warranty work. Only under special request by the homeowner can we make arrangements to work in your home when you are not present.

Yes, you can schedule directly to certain subs who have a dedicated service line. Please discuss with your Homeowner Care representative.

Yes, your home will be covered by the 12 month limited warranty if you sell your home. Please note that some manufacturers warranties may be voided.

Please contact your 44 East Ave Property Management office at 44eastconcierge@worthross.com or 512-768-5544.

In case of an emergency, you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves in your home. Your 24/7 concierge staff is available to assist with non-life-threatening emergencies.

Warranty service requests should be submitted through your DwellingLive account. If you need assistance with login or password, please contact HomeownerCareTX@intracorphomes.com

Please refer to your limited warranty addendum which is included in your Agreement of Sale and Purchase for detailed information about warranty coverage for your home.

Your DwellingLive account contains useful information including paint colors, maintenance tips, troubleshooting and operation of the components in your home.

No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.

Please contact us at HomeownerCareTX@intracorphomes.com. We are here to help!