Extraordinary From
Start to Finish

A home should be as comfortable as it is functional, a perfect escape from the outside world. This is what we strive to achieve with every new community we build. The details that matter to you matter to us, and we leave no corner unfinished, no square inch wasted, so that you can get the most from your beautiful new space.

The Homeowner Portal is here to help you with all things related to your new home. From maintenance checklists, to home warranty information, to information on key products, to submitting a Service Request, the Portal is your direct line to getting in touch with us.

In Canada, you can find your login ID and password on the inside of your electrical panel.

For Intracorp Homeowners in California, please visit the California Portal Log-in to submit any Service Requests.

For Intracorp Homeowners in Washington State, please visit the Washington Portal Log-in to submit any Service Requests.

Homeowner Care Team

Joyce Lee

Manager of Homeowner Care


British Columbia Region

Emily Chen

Homeowner Care Administrator


British Columbia Region

Teghan Brinkac

Homeowner Care Administrator


British Columbia Region

Ryan Hawkins

Warranty Supervisor


British Columbia Region

Richard Atherley

Warranty Supervisor


British Columbia Region

Jeff Woo

Warranty Supervisor


British Columbia Region

Bill Atherley

Senior Warranty Supervisor


British Columbia Region

Brett Bosco

Technical Services Coordinator


British Columbia Region

Andy Digby

VP Customer Service


California Region

Mike Banuelos

Customer Service


California Region

Aaron Burciaga

Customer Service Representative


California Region

Gerry De Luna

Customer Service Respresentative


California Region

A Word From Our Homeowners

Buying a presale is always a bit scary, you don’t know how it’ll feel when it’s done. But when I stepped into my home for the first time, the space felt amazing. It was just as described; all of the beautiful finishings in place. And when I had any problems, they went above and beyond to address them.

Robyn McLean

HOMEOWNER, LIVINGSTONE HOUSE, VANCOUVER

As soon as we walked in, we knew that this was the one. Well-designed homes with good flow.

Shelley and Duane

HOMEOWNERS, RICHMOND

Intracorp did a good job of keeping me in the loop. Monica, the sales agent, was great. She invited me down, just to see how it was coming along. Then, during the walk through, she made sure to point out items so that I didn’t miss a thing.

Scott Walters

HOMEOWNER, SPRING PEAK, ISSAQUAH, WA

FREQUENTLY ASKED QUESTIONS

Learn the answers to some of the most common questions our Homeowner Care Team gets asked. Currently our FAQs apply to our homeowners in Canada. Stay tuned for more information on your home in the US.

DURING WHAT HOURS CAN I SCHEDULE A SERVICE APPOINTMENT?


Depending on your location, warranty service can usually be booked Monday to Friday (excluding statutory holidays) between 7AM and 5PM, as well as the second Saturday of each month between 7AM and 3PM.

You only need to fill in a service request form. Once received, we will contact you to book an appointment time.

Our Warranty Supervisors require at least 24 hours’ notice prior to the appointment.

DO INTRACORP PERSONNEL ASSIST HOMEOWNERS WITH MAINTENANCE?


The Homeowner Care Team does not handle regular maintenance items which are considered the responsibility of the homeowner, including items such as changing of light bulbs, lighting the pilot light, damage caused by Homeowners or normal wear and tear.

WHAT CONSTITUTES A DEFICIENCY?


Please refer to your Online Homeowner Portal. The Homeowner Protection Office also provides detailed information on your New Home Warranty.

WHEN DOES MY WARRANTY COVERAGE EXPIRE?


The 12-Month and 24-Month Warranties commence on the completion of the sale of the home.

The 12-Month Warranty covers any defects in materials and labour, including items such as, electrical fixtures, appliances and drywall.

The 24-Month Warranty covers the “delivery and distribution systems” – mechanical and electrical systems for delivery and distribution of gas, electricity, water, waste, heat and air within and throughout the home.

It is very important to familiarize yourself and follow the maintenance and care guidelines provided by the manufacturer, which can be found within your Online Homeowner Portal. Failure to perform the recommended maintenance could result in damages that will not be covered by your New Home Warranty provider. Proper care and maintenance is also important to preserve the long-term value of your new home.

WHO SHOULD I CONTACT REGARDING BUILDING MAINTENANCE AND OPERATION?


Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

WHERE CAN I FIND THE INFORMATION ON THE INTERIOR FINISHES FOR MY HOME?


Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

WHERE CAN I FIND THE INFORMATION ON THE INTERIOR FINISHES FOR MY HOME?


Please refer to your Homeowner Guide under the section Product Index, or within the “My Home” section on your Online Homeowner Portal.

WHO SHOULD I CONTACT REGARDING BUILDING MAINTENANCE AND OPERATION?


Please contact your property manager with all concerns relating to the day-to-day operations of the building, including but not limited to garbage collection, extra key fobs, cleaning of windows, elevator operation and landscaping.

HOW DO I MAKE A RQUEST FOR WARRANTY SERVICE?


Login to your homeowner portal by clicking the link on this page above and simply complete the form for a new warranty claim.

DURING WHAT HOURS CAN I SCHEDULE A SERVICE APPOINTMENT?


Warrantable repairs are generally scheduled Monday – Friday between 7:00am – 5:00pm

DO INTRACORP PERSONNEL ASSIST HOMEOWNER WITH MAINTENANCE?


No, but your homeowner’s manual has a suggested maintenance schedule to help make maintenance as efficient as possible.

WHAT CONSTITUTES A DEFICIENCY?


Please refer to your new home warranty which is included in your purchase and sale agreement for detailed information about warranty coverage for each aspect of your home.

WHERE CAN I FIND THE INFORMATION ON THE INTERIOR FINISHES FOR MY HOME?


This can be found within your purchase and sale agreement in an attachment entitled “Interior Finish Materials and Product Specifications.”

WHEN DOES MY WARRANTY COVERAGE EXPIRE?


Your Builder’s Warranty extends for one year from the closing date on your home.

WHAT TO DO IN AN EMERGENCY


In case of an emergency you should always take steps to protect yourself, family, and other occupants of the home from harm. If the situation is life threatening you should dial 911.
We define emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your home or neighboring homes. Ensure you are familiar with the location of the main utility shut off valves.


WHO DO I CONTACT FOR SCHEDULING SERVICE?



You may submit a service request by emailing us at service.sc@intracorphomes.com
Or contact:
Customer Service Department
895 Dove Street, Suite 400
Newport Beach, CA 92660
Phone: (949) 757 – 8478
Fax: (949) 955 – 2380

DO I HAVE TO BE HOME TO OBTAIN SERVICE?


We prefer that you or designated person are home during warranty work. Only under special request by the homeowner can we make arrangements to work in your home when you are not present.

CAN I SCHEDULE DIRECTLY WITH THE SUB-CONTRACTOR?


Yes, you can schedule directly to certain subs who have a dedicated service line. Please discuss with your Homeowner Care representative.

WILL MY HOME STILL BE COVERED BY WARRANTY IF I SELL MY HOME?


Yes, your home will be covered by the 12 month limited warranty if you sell your home. Please note that some manufacturers warranties may be voided.